Data Deletion Instructions

How to submit a request

• Email hello@linkbiz.page with the subject "LinkBiz data deletion request".
• Write from the email address connected to your LinkBiz account where possible.
• Include the account email, business or storefront name, and the data you want deleted. For WhatsApp data, include the connected business number or the number that contacted the merchant.
• Do not send a password, access token, full payment card number, identity-document copy, or unrelated sensitive information.

Verification and scope

We will verify that the requester is the account holder, merchant, customer, or authorised representative. We may ask for limited additional information when the details supplied are not enough to prevent deletion of another person's data.

A storefront or WhatsApp customer should normally contact the merchant first. The merchant controls that customer relationship, while LinkBiz will assist the merchant or handle a direct request where appropriate.

What happens next

• We acknowledge the request and, after verification, delete or de-identify the approved data from active LinkBiz systems without undue delay.
• The scope may include account profile, sessions, business content, customer accounts, orders, bookings, media, WhatsApp connection tokens and identifiers, stored messages, and linked analytics or referral records.
• We notify you when the request is completed or explain any data that must be retained for law, tax, accounting, security, fraud prevention, dispute resolution, or legal claims.
• Protected backup copies are isolated from ordinary use and expire through the normal backup cycle.

WhatsApp disconnection

A merchant may ask us to disconnect its WhatsApp Business account without deleting the entire LinkBiz account. Disconnection stops LinkBiz from using the connection for new automated replies. State clearly whether you want WhatsApp disconnection, deletion of stored WhatsApp messages, full account deletion, or a combination.

Cara menghantar permintaan

• E-mel hello@linkbiz.page dengan tajuk "Permintaan pemadaman data LinkBiz".
• Jika boleh, gunakan alamat e-mel yang disambungkan kepada akaun LinkBiz anda.
• Sertakan e-mel akaun, nama perniagaan atau kedai serta data yang mahu dipadam. Bagi data WhatsApp, sertakan nombor perniagaan yang disambungkan atau nombor yang menghubungi peniaga.
• Jangan hantar kata laluan, token akses, nombor penuh kad pembayaran, salinan dokumen pengenalan atau maklumat sensitif yang tidak berkaitan.

Pengesahan dan skop

Kami akan mengesahkan bahawa pemohon ialah pemegang akaun, peniaga, pelanggan atau wakil yang diberi kuasa. Kami mungkin meminta maklumat tambahan yang terhad apabila butiran tidak mencukupi untuk mengelakkan pemadaman data orang lain.

Pelanggan kedai atau WhatsApp biasanya perlu menghubungi peniaga terlebih dahulu. Peniaga mengawal hubungan pelanggan tersebut, manakala LinkBiz akan membantu peniaga atau mengendalikan permintaan terus apabila sesuai.

Apa yang berlaku seterusnya

• Kami mengakui penerimaan permintaan dan, selepas pengesahan, memadam atau menyahkenal pasti data yang diluluskan daripada sistem aktif LinkBiz tanpa kelewatan yang tidak wajar.
• Skop boleh merangkumi profil akaun, sesi, kandungan perniagaan, akaun pelanggan, pesanan, tempahan, media, token dan pengenal sambungan WhatsApp, mesej tersimpan serta rekod analitik atau rujukan berkaitan.
• Kami memaklumkan apabila selesai atau menerangkan data yang mesti disimpan bagi undang-undang, cukai, perakaunan, keselamatan, pencegahan penipuan, pertikaian atau tuntutan undang-undang.
• Salinan sandaran terlindung diasingkan daripada penggunaan biasa dan tamat melalui kitaran sandaran normal.

Pemutusan WhatsApp

Peniaga boleh meminta kami memutuskan akaun WhatsApp Business tanpa memadam keseluruhan akaun LinkBiz. Pemutusan menghentikan penggunaan sambungan bagi balasan automatik baharu. Nyatakan sama ada anda mahu pemutusan WhatsApp, pemadaman mesej WhatsApp tersimpan, pemadaman penuh akaun atau gabungannya.